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Frequently Asked Questions
Please see below for answers to common questions from customers
PRODUCT
What makes LILOA body oils different?
We offer free shipping on all US orders, and a flat rate of $10 for all international orders.
Will the oils feel greasy on my skin?
We accept returns within 30 days of the purchase date.
How strong is the fragrance?
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How do I use the body oils?
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Can I layer the oils with perfume?
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Are your products vegan and cruelty-free?
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Where are your products made?
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ORDERS & SHIPPING
When will my order ship?
Only one discount code can be used per order and cannot be combined with other promotions.
How can I track my order?
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Can I cancel or change my order?
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Do you offer free shipping?
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Where do you ship?
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RETURNS
What is your return policy?
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How do I make a return?
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How soon will I get my refund?
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My item arrived damaged or I received the wrong item. What should I do?
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CONTACT
STILL HAVE QUESTIONS? WE'RE HAPPY TO HELP. PLEASE EMAIL US AT HELLO@LILOA.COM AND WE WILL GET BACK TO YOU WITHIN 24 HOURS.